Help Desk (Administrative Assistance) : Smyrna, TN

Company: CES Limited
Location: Smyrna
Posted on: February 5, 2025

Job Description:

Help Desk (Administrative Assistance)

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Smyrna, TN
On-site 4 days/wk 1 day remote 7am - 4pm Central time

Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
Job Functions

Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.


Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.


Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.


As necessary, performs other related duties of which the above are representative.

Minimum Qualifications

Job Knowledge and Skill: Thorough knowledge of the maintenance and repair and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.

Experience: 2-4 or more years of increasingly responsible administrative experience, plus one or more years of directly related professional level experience.

Education: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician.


***This role requires solid understanding of total vehicle diagnosis and repair.***



Required/Desired Skills



Skill Required /Desired Amount of Experience AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training., or ASE Master Cert Highly desired 0 High school diploma or GED Required 0 Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 3 Required 0 MVR Required for selected candidate Required 0
Recruiter Contact: Karthikeyan, karthikeyan.raghu@computechcorp.com

About Computech Corporation

As a workforce provider with over 20 years of experience, we are proud to directly employ over 1,500 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Visit us at www.computechcorp.com

Computech is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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