Customer Service Manager

Company: Disability Solutions
Location: Huntsville
Posted on: February 1, 2025

Job Description:

Job Overview:Linde is seeking an individual to lead its southeast customer service center located in Huntsville, AL. The successful candidate will direct a team of managers and technicians that install and maintain Linde's liquid delivery systems. This mid-level management position leads, directs, organizes, and controls all activities and efforts of the team. This role requires an individual that can work across multiple organizations with a can-do attitude to be successful. This includes engineering, sales, external customers, senior management, and logistics. This is a leadership role that incorporates managerial know-how, strategic competencies, technical ability, and integrity to ensure safe and reliable product delivery to each customer.Responsibilities:Key responsibilities of this role include but are not limited to:

• Establishing and maintaining a strong safety culture across the team.
• Managing approximately five direct reports and a team of over 20 people. Sets priorities, oversees quality of work. Ensures adherence to work process, policies, and procedures.
• Advising sales and business to provide the best customer delivery solutions. This includes technology as well as cost estimating.
• Resolution of acute issues with customer installations.
• Financial performance of department, productivity and KPI's.
• Effective management of all installation projects and maintenance activities.
• Management and operation of the tank refurbishment center.
• Accurate control of the warehouse and inventories.
• Maintaining a culture of safety, reliability, and responsiveness.
• Routine business reporting to senior leadership.Qualifications:
  • Bachelor's degree in related field strongly preferred.
  • Minimum of10 years Operational and/or Commercial experience in a related industry.
  • Proven experience building and leading a team.
  • Experience with direct customer support, interaction, and collaboration.
  • Position requires frequent overnight travel, and off-hour availability for urgent matters.About Linde:Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.The company serves a variety of end markets including aerospace, chemicals, food and beverage, electronics, energy, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.For more information about the company and its products and services, please visit www.linde.com.
    • We offer a comprehensive competitive benefits package including paid holidays and vacation, health, dental, disability, life insurance, 401(k) (with matching), and pension benefits.
    • At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.
    • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.Linde thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview will be contacted.Pay commensurate with experience.

Keywords: Disability Solutions, Decatur , Customer Service Manager, Hospitality & Tourism , Huntsville, Alabama