Patient Advocacy Specialist - Not Remote

Company: Prime Health Services
Location: Franklin
Posted on: October 2, 2024

Job Description:

Description: ***NOT A REMOTE POSITION***Patient Advocacy Specialist Summary of DutiesThe Patient Advocacy Specialist works collaboratively with clients and patients to ensure the timely scheduling of Patients' appointments consistent with their requests and defined treatment plan. Patient Advocacy Specialist Essential Job FunctionsSchedules medical appointments in the PHS scheduling tool as requested and directed by PHS Clients and the referred patients in a timely mannerUpdates case status in the PHS scheduling tool with accurate and current informationUpdates Client regarding status (balance of dollars allotted to each case) when patient expenses are nearing the maximum allotment to receive direction as to next steps, i.e. increase allotted dollar amount assigned to the case or close the caseRefers out-of-network providers to the Provider Negotiation Specialist to obtain a single case agreement and to the Provider Contracting team to contract the provider to the PHS networkService non-English speaking patients/Clients by using the contracted language services company and/or other bi-lingual Patient Advocacy Specialist team members as availableRequirements:Patient Advocacy Specialist Education and other QualificationsHigh School Diploma or equivalent (GED) and 2 years of experience working in a healthcare, insurance, claims processing, and/or medical billing/pricing setting.Certification from a recognized Medical Assistant training program is preferredPrior patient scheduling, billing, and insurance verification experience is preferredDemonstrated proficiency in Microsoft Office - Excel, PowerPoint, Word, MS Teams)Bi-lingual in English and Spanish is preferred based on business needsPatient Advocacy Specialist CompetenciesDetail focused and the ability to multi-task and adhere to established goalsAbility to work in a fast paced, changing environment; flexible to meet business needsResults driven team playerAbility to maintain confidential information as requiredExcellent communication skills (oral and written)Superb organizational, problem solving, and time management skillsAbility to maintain a calm and professional demeanor in stressful situations BenefitsMedical Insurance (high deductible plan with an HSA)Dental Insurance Vision Insurance Short-term and long-term disability paid by the companyGroup term life paid by the companyPTO - 160 hours (4 weeks) with the ability to roll over 40 hours and cash out 40 hours at the end of the yearFitbit program with monetary rewardsEmployee recognition programs with monetary rewardsCorporate office amenities - specialty coffee machines, assorted tea options, smoothie bar, collaborative workspaces, fruit provide by company and an onsite marketRegular employee events such as potlucks, video game tournaments, door decorating contests, Mental Health Awareness Month activities, and a company carnival just to name a few of our past eventsAbout UsPrime Health Services (PHS) is a national medical cost containment company with a noteworthy PPO Network used by insurance carriers, TPA's, self-insureds, and governmental entities. Our tech-focused nature allows clients to take advantage of the flexibility of customization while not compromising on bill processing speed. Since 2001, we have specialized in medical provider network development and offer clients a tailored approach to medical cost containment: quality health care at discounted rates. PIc574a1013bd4-25660-35511664

Keywords: Prime Health Services, Decatur , Patient Advocacy Specialist - Not Remote, Other , Franklin, Alabama