Service Advisor

Company: National Indoor RV Centers
Location: Lebanon
Posted on: November 7, 2024

Job Description:

National Indoor RV Centers is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

Compensation: Base + Bonus Average annual earnings are between $85,000 - $115,000Key Responsibilities:

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
• Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
• Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
• Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
• Follow up with customers after service appointments to ensure their satisfaction
• Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
• Maintain a clean and organized work environmentQualifications:
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Excellent organizational and time-management skills
  • Knowledge of RV repair and maintenance
  • Computer skills, including proficiency with Microsoft Office and service software programs
  • Valid driver's licenseAt NIRVC, our customers mean everything to us. We are focused on supporting the RV lifestyle with our service department 7 days a week. We have recently transitioned to a 7-day schedule at several of our locations, and all service & parts departments will move to this customer focused schedule in 2025. All service positions will operate on a 12-hour work day, working 3-4 days per week depending on their schedule. Your offer of employment will be dependent on your availability to work a 12-hour shift scheduled 3 or 4 days during the week, on blue or gold shift. Working Conditions:
    • This job may require standing, walking, or sitting for extended periods of time.
    • The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
    • The position may require working weekends or holidays depending on customer demand. What we offer: We offer a competitive salary and benefits package, as well as opportunities for career advancement.
      • Medical, Dental, and Vision - Available 1st of the month following start date
      • Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
      • 401K
      • Over 100 hours of PTO in the 1st year
      • 4 paid Holidays and 40 hours of Floating Holiday
      • Industry leading pay
      • Brand new facilities
      • Advancement opportunitiesIf you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
        
        
        
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Keywords: National Indoor RV Centers, Decatur , Service Advisor, Other , Lebanon, Alabama