IT SPECIALIST

Company: Wesley LLC
Location: Franklin
Posted on: November 13, 2024

Job Description:

JOB DESCRIPTIONTitle: IT SpecialistDepartment: IT & SecurityReports to: Helpdesk Manager, Director of ITJob Summary:We're looking for an energetic and outgoing "Mac Genius" to join our IT Support team. Our ideal candidate will have 3 years of experience in their current role supporting a fast paced, predominantly Mac and MacOS environment. Experience supporting and troubleshooting Google Suite/Workspace, Zoom, Salesforce, SSO clients, and some experience scripting is a plus.
This is an onsite position with working hours from 9:00 AM to 5:00 PM Mon-Thurs and 9:00 AM to 3:00 PM on Fridays. Duties/Responsibilities:

• Build and maintain positive relationships with the Wesley team by providing support via tickets, in person, Slack, and Zoom calls
• Assist with inventory activities as required weekly and monthly
• Build, image and deployment of computers
• Allocating, maintaining, and troubleshooting of IT equipment
• Handling support requests and procedures across the network
• Assisting in training new hiresRequired Skills/Abilities:
  • Effective communication skills, both written and verbal
  • Exemplary customer service skills
  • Able to adapt to a fast paced and rapidly changing environment
  • Live within 50 miles of Cool Springs and have reliable transportationEducation and Experience:
    • 3+ years experience with MacOS devices
    • 3+ years experience administering and supporting Google Workspace, Slack, Zoom, RingDNA, and Salesforce
    • Excellent detail orientation and communication skills; able to explain tech to non-tech people
    • Excellent analytical and problem-solving skills
    • Strong technical aptitude
    • Ability to work, prioritize and make decisions independently in a fast-paced environment
    • CompTIA Network+ or CompTIA Security+ certified
    • 
      
      
      
      
      
      
      PI3542ca043009-37248-36014396

Keywords: Wesley LLC, Decatur , IT SPECIALIST, Other , Franklin, Alabama