Dispatcher and Call Center Representative

Company: Fuller Heating and Air Conditioning
Location: Muscle Shoals
Posted on: February 18, 2025

Job Description:

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Muscle Shoals. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do



We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating, and air conditioning, and electrical systems.



The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Record and report the service calls.
Participate in training so that you grow and develop as a professional.
Update customers throughout the day on the technician's progress.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

Our top performers are among the highest paid in the area.
Medical Insurance -- we pay 60% of your and your family's insurance premiums for health.
New technology, including iPhone, and iPad & access to integrated software
401k Plan with a company match of up to 4%
A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Fuller Services.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Fuller Services by visiting Fullerhvac.com. When you're ready, please follow the directions at fuller-heating-and-air-conditioning.nexstarrecruiter.com to apply for this position.

Equal Opportunity Employer

Keywords: Fuller Heating and Air Conditioning, Decatur , Dispatcher and Call Center Representative, Professions , Muscle Shoals, Alabama